Frequently Asked Questions

At Munibilling, we understand the complexities and nuances involved in billing for municipal and private utility providers, such as water, gas, and electricity. That's why our software is custom-built to cater specifically to the unique requirements of utilities. Our software boasts a range of built-in features, including rate structures, billing cycle options, and tiered pricing tailored to meet the demands of the utilities industry. Moreover, our system is highly adaptable and easy to use. With an intuitive interface and streamlined workflows, our software empowers our customers to manage their billing and payment processes efficiently, while minimizing the risk of errors and enhancing overall efficiency.

MuniBilling offers an incredibly versatile billing engine that effortlessly facilitates the entire billing process, regardless of the type of service.

With our cutting-edge billing engine, users can effortlessly implement either flat, ratioed, or tiered billing rates for a wide range of services, and that too, all on a single bill if necessary.

Our aim is to provide a seamless and efficient billing experience that caters to the diverse needs of our users.

We recognize the significance of having accurate and current information accessible throughout your organization, even across different systems.

To facilitate this, we've developed a system that makes it easy to share data between your billing system and other applications through streamlined importing and exporting file processes.

Our implementation team will work closely with you to ensure that these processes are set up efficiently, and they'll provide the necessary file exports. This seamless integration between your different systems enables you to focus on your business's growth and success, without worrying about data inaccuracies or inconsistencies between systems. 

At Munibilling, we take data security and system reliability seriously, which is why our cloud-based solution is designed with scalability, data redundancy, and resiliency at its core. We ensure that access to all resources and virtual servers is securely controlled, providing our customers with peace of mind.

Additionally, we take backup of data seriously - our servers are hosted on Google Cloud Platform and continuously back up data on separate servers, which are located in different server locations across different U.S.-based power grids.

This ensures that our customers' data remains safe, secure, and easily accessible at all times, even in the unlikely event of a server outage or data loss.

MuniBilling takes pride in providing exceptional solutions that seamlessly integrate with a diverse selection of metering systems commonly utilized in the industry.

Our extensive range of standard integrations includes but are not limited to top-rated brands like Neptune, Badger, Sensus, Itron, and Aclara.

If your particular brand is not mentioned, kindly inform our solutions team before proceeding with the implementation, so we can guarantee seamless connectivity with your specific meter.

With these robust integrations, MuniBilling empowers businesses to effortlessly manage their metering operations, ensuring accurate measurements and efficient billing processes.

MuniBilling offers a fully integrated payment processing option for credit and debit cards as well as eChecks either initiated from our self-service customer portal or via face-to-face terminals within the office.

Additional payment acceptance options are through an automated pay by phone (IVR) system or through lockbox services - allowing you to provide several  options for payment acceptance and processing to your customers.

We offer the flexibility to deliver bills either electronically or in print.

Our preferred printing partner can process your bills and deliver them to your customers' doorsteps, while our electronic presentment methods, such as e-bills and our self-service customer portal, enable your customers to access their bills online with ease. By partnering with MuniBilling, you can rest assured that your customers will receive their bills in the way that suits them best, ultimately enhancing their satisfaction and loyalty to your brand.

We provide our customers with the flexibility to include as many user logins as they need for their system.

We also offer several permission options to ensure that users have access to the functions that they require, and nothing more. Whether you need access for a data entry user or a user that requires access to all functions, we have you covered.

Our system is designed to be fully customizable, and our implementation team will work closely with you to configure the permission levels during the implementation process. Moreover, these permission levels can be easily adjusted on an as-needed basis, ensuring that you always have control over who has access to your system and what they can do with it.

Munibilling's system operates in real-time to provide you with the most accurate and up-to-date financial information.

Payments are reflected in your account immediately as soon as they are posted, and customer records are updated instantly as soon as changes are made, whether by your customers themselves or by your customer service team.

This means that you always have access to the latest information, without any delays or manual intervention.

With Munibilling, you can confidently manage your billing and invoicing processes knowing that your financial data is always current and reliable.

At Munibilling, we recognize the significance of having access to precise and current information throughout your organization, even across different systems.

That's why we have simplified the process of sharing data between your billing system and other applications through streamlined importing and exporting file processes.

Our implementation team will assist you in setting up these processes and providing the necessary file exports as required.

Our software is primarily designed to help businesses manage their billing and invoicing processes, including creating and sending invoices, tracking payments, and generating reports.

While we offer several useful features to help businesses manage their financial data, we do not offer a comprehensive general ledger solution.

If you require a general ledger solution, we recommend that you seek out specialized accounting software or services.

MuniBilling takes pride in its cutting-edge billing engine, designed to seamlessly support the billing process for every conceivable type of service.

Our remarkably versatile engine empowers end users to effortlessly manage flat, tiered, or ratio billing rates, free from any restrictions or limitations.

With MuniBilling, you have the power to customize your billing system to suit your unique business needs, ensuring a streamlined and efficient experience for both you and your valued customers. 

Whether you're a property owner with a single property or a giant portfolio, MuniBilling's software makes managing the landlord-tenant relationship a breeze.

Our platform provides you with the ability to set up and manage accounts for these types of complex situations seamlessly. Moreover, our flexible billing engine allows you to tailor your billing process to your unique needs, ensuring that you can bill your tenants accurately and efficiently.

Munibilling specializes in providing billing and invoicing software to help businesses streamline their payment processes and manage their accounts receivable.

While our software offers a wide range of features to assist you in financial management, it is important to note that we do not offer payroll services.

If you require assistance with payroll, we highly recommend that you seek out a specialized payroll service provider.

With MuniBilling, we offer you a range of convenient options to deliver your bills. Whether you prefer to go paperless with electronic billing or opt for the traditional printed and mailed approach, we've got you covered.

Our efficient billing system allows for seamless processing of bills through our trusted printing partner. Additionally, we provide the flexibility of electronic presentment methods, including the convenience of receiving ebills or accessing your bills directly within our user-friendly self-service customer portal. 

At MuniBilling, we understand the diverse needs of organizations, which is why we have designed our pricing model to be flexible and affordable for organizations of all sizes. Our software pricing is based on the number of service locals you bill for, allowing you to pay according to your specific usage.

To get started with MuniBilling, there is a one-time setup and training fee. Our team will guide you through the process, ensuring a smooth transition and helping you make the most of our software's capabilities. During this training, we'll provide you with all the necessary knowledge and skills to effectively utilize our software.

Along with the initial fee, there is a recurring monthly charge that covers unlimited support and software upgrades. We believe in providing exceptional customer service, and our dedicated support team is always available to assist you with any questions or issues you may have. Additionally, we regularly update our software with new features and improvements to enhance your experience.

By pricing our software this way, we aim to make MuniBilling accessible to organizations of all sizes, from small local businesses to large corporations. We want to ensure that you have the tools you need to efficiently manage your billing processes without breaking the bank.

At Munibilling, we take customer service very seriously and strive to provide the best possible support to our clients. We offer several channels for immediate customer support, including email and phone.

Our customer support team is available to answer your questions and provide assistance Monday through Friday, from 9 AM to 5 PM EST. We are committed to providing timely and effective support to our clients, and we work hard to resolve any issues or concerns as quickly as possible.

If you have any questions or concerns, please don't hesitate to contact our support team, and we will be happy to assist you.

The Munibilling implementation process is designed to be simple and straightforward, so you can start managing your billing and invoicing processes with ease.

Our implementation process starts with understanding the unique needs of your organization and your billing processes. We then seek to extract out the data from your current system and format it for acceptance into MuniBilling's system.

We then train your users, ensure the system is setup appropraitely, and run parallel billings out of the system until it meets the defined implementation requirements. 

At MuniBilling, accessing our software is hassle-free and convenient. You don't need to download any software or applications.

Our system is entirely web-based, allowing you to access it directly through your preferred web browser. Simply visit our website and log in to your secure account using your provided credentials.

This web-based approach ensures seamless, secure access to MuniBilling from any device with an internet connection, eliminating the need for time-consuming downloads or installations.

1. Dedicated Client Success Team: You will have access to a dedicated client success team member, consisting of knowledgeable professionals who are ready to assist you with any questions or concerns you may have.
2. Timely Issue Resolution: We prioritize prompt resolution of any issues or technical challenges you encounter. Our tiered customer support team will work diligently to address your concerns and provide effective solutions. 
3. Regular Updates and Enhancements: We continuously enhance and update our software to meet evolving industry needs. You'll benefit from regular updates that include new features, improvements, and innovations.
4. Comprehensive Training Materials: We provide comprehensive training materials, including documentation, videos, and resources, to help you make the most of our software. These materials are accessible anytime, empowering you to maximize your usage and keep up with new features.
5. Proactive Communication: We believe in proactive communication with our clients. You can expect updates on important announcements, system enhancements, and any upcoming changes that may impact your usage of our software.
6. Feedback and Suggestions: We value your feedback and actively encourage it. Your suggestions and ideas play a pivotal role in shaping the future of our software. We provide channels for you to share your feedback, ensuring that your voice is heard and considered.