Key Features

The Customer Service at MUNIBILLING is excellent. [They have] worked with us each step of the way, answering our questions and requests in such a helpful and timely manner. It is so refreshing to have a company listen to its clients and customize their services to meet each individual need.

We are a small town, but the MUNIBILLING team has made us feel as important as a big city.  No matter how small a problem we have, their customer support is always available to answer a question. Billing days are much easier thanks to MUNIBILLING!

Don’t get fooled into thinking that because MUNIBILLING is inexpensive that it lacks the functionality of a standalone product. It provides us with all the necessary accounting reports and best of all it can be quickly tailored to our needs. It has become a reliable, time and money saving member of our municipality’s sewer billing team. The timely and accurate customer support has been another added bonus for me. Knowing any of my questions are quickly resolved is refreshing. My decision to switch has made me look like a genius to my Council.

Cloud-Based Billing Software

cloud computing (n): the practice of using a network of remote servers hosted on the internet to store, manage, and process data, rather than a local server or a personal computer.

Cloud-based billing software, often referred to as online billing software, provides numerous advantages to traditional software packages. MuniBilling is an end-to-end cloud-based utility billing solution that saves entities countless hours and dollars when compared to software that must be licensed, downloaded, and installed.

1. No Special Equipment Required

All you need to use cloud billing software is a computer with an Internet connection. MUNIBILLING works on any modern browser, on PC or Mac, even tablets. Our software is hosted on a secure server, so your data stays safe, too.

2. No Software to Install, It’s All Done for You

Choosing MUNIBILLING’s cloud billing software means you can dramatically IT and hardware costs. Once your data is converted from your old system (we do that for you), we will send you your credentials to login to our secure website. You don’t need help from your IT department, or to spend hours installing the program on multiple computers. You don’t have to worry if it’s compatible with your operating system.

3. You Always have the most Current Version of the Software

Our in-house engineering team releases several program enhancements every month at no additional cost to our customers. Updates are applied to your system automatically, so no action is needed on your behalf before you can take advantage of new features. Simply login to our secure website and continue business as usual without interruption.

4. Never Worry About Computer crashes Losing Your Data

Need a new computer? Suffer a computer crash? Either way, all of your data will be immediately accessible the moment you turn on your new computer and login to MUNIBILLING’s cloud billing software. We perform complete back-ups of all customer data every single hour, so your data is always safe and secure.

5. Access Your Utility Billing Software From Any Location

Need to work from a different office? Staying at home with a sick child? Or maybe you need to get some work done while on the road. When you use our cloud billing software, it’s easy to work from home or any other off-site location to keep your accounts up-to-date and stay on track.

Merchant Processing & Online Payments

Many of your customers are used to shopping online, and may have asked why they can’t pay their utility bill online too. MUNIBILLING offers 24/7 online bill payment, with customer accounts being instantly updated and funds deposited to your bank daily. Most importantly, offering online payments will cut down on office visits, phone calls, trips to the bank, and other time consuming tasks. MUNIBILLING has cut out the middle men to keep your costs as low as possible. Our utility billing software offers flexible, cost saving options to make sure you get the most out of your online payment system.

         

Printing Services

We know all the tasks involved in running a utility department. Printing, sorting, stuffing, and mailing bills takes up valuable time and money that could be spent on other important tasks. We offer discounted printing and mailing that will save you money and allow you to use your time for more important tasks.

Let us provide you with a proposal that will show you how much time and money you can save. Remember, encouraging people to “go green” and “save the environment” through paperless billing will reduce your printing and postage costs even more.

Meter Integration

MUNIBILLING works with every meter system. We handle the integration, you reap the benefits.

We understand that our customers have complex billing needs, and that everyday they rely on multiple software programs working together to get the job done. Many billing entities use accounting packages, meter reading devices, GIS software, or other programs that are essential to their business. MUNIBILLING has experience working with many of these programs, including custom programs unique to the entity. As a prospective customer, we will spend time with you to build a full analysis of your billing needs and lay out a plan to success with our software.

Lockbox Services

MUNIBILLING’s fully-integrated lockbox services mean you can skip the hassle of daily trips to the bank to process utility payments — and you can eliminate temporary labor costs, too.

MUNIBILLING’s utility billing software offers the option to have your customers mail their payments to a lockbox, where checks are collected and deposited the same day. Your customers write their checks to your municipality and mail them to a PO Box with your municipality’s name on it. Each day as payments arrive, OCR (Optical Character Recognition) software scans checks and payment stubs automatically — and much faster than one could do by hand.

Payments are processed quickly and your accounts updated at the end of every day. You can then generate up to date A/R reports any time from any computer with an internet connection. If your customers have an online account, they can even log in and see their payment was posted. It’s all integrated to make your entity’s utility billing seamless – and cost efficient.

EBilling

Electronic bills, or eBills, are a paperless option for delivering a bill. This gives customers the ability to review bills before sending payment. It also reduces printing and postage costs.

Alternately, customers can set up automated payments in order to pay without even touching a button.

eBills benefits:

  • Lowers cost to deliver printed bills to customers
  • Better security than paper and snail mail
  • Option for automatic payments
  • Fast payment delivery via ACH

Service Orders

Our easy to user Service Order Mgmt. feature allows you to create service orders, make assignments and upload images and documents as needed. Need a meter re-read or meter replacement? Service Order management is easy with MUNIBILLING.

Customer Portal

You’ve heard it hundreds of times before: “I lost my bill, can you send me another one?” With our easy to use customer portal, your residents can find all the information that they need online, without your help. This keeps people out of your office and off your phone line, saving time on the job and decreasing your administrative costs. Coupled with online payments, both you and your customers will love the convenience of our customer portal.

Customer Portal Features:

  • View all bill history & payment history
  • View current balance and other account details
  • View account usage graphs with comparison to town averages
  • Change bill delivery preferences (Paper and/or eBill)
  • Create a username to manage multiple accounts
  • Find contact information for your billing entity
  • Submit customer service questions
  • Download forms & notices

Additional features with online payments:

  • Make a quick payment without logging in
  • Log in to view account details before making a payment
  • Set up automatic / recurring payments

You can also:

  • Distribute forms and notices both to the sign in page or only to signed in customers.
  • Direct customers to external websites

Software Integration

MUNIBILLING offers extremely flexible import and export data tools. We work directly with all meter reading companies to import meter reads, new customers, etc. We have a simplified out-of-the-box integration with QuikBooks and other accounting packages. We also directly integrate with Rent Manager for Property Management customers.

Unlimited support & free updates every two weeks. Modern Utility billing software that keeps getting better.

The Customer Service at MUNIBILLING is excellent. [They have] worked with us each step of the way, answering our questions and requests in such a helpful and timely manner. It is so refreshing to have a company listen to its clients and customize their services to meet each individual need.

We are a small town, but the MUNIBILLING team has made us feel as important as a big city.  No matter how small a problem we have, their customer support is always available to answer a question. Billing days are much easier thanks to MUNIBILLING!

Don’t get fooled into thinking that because MUNIBILLING is inexpensive that it lacks the functionality of a standalone product. It provides us with all the necessary accounting reports and best of all it can be quickly tailored to our needs. It has become a reliable, time and money saving member of our municipality’s sewer billing team. The timely and accurate customer support has been another added bonus for me. Knowing any of my questions are quickly resolved is refreshing. My decision to switch has made me look like a genius to my Council.

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