Resolve Incidents In A Timely Manner To Keep Customers Satisfied
We know how important it is to have a quick resolution to your customer's issues as an organization. That's why our Customer Support team is here to partner with you to help resolve your issues as quickly and efficiently as possible!
What Does Our Customer Support Team Do?
Our Customer Support team operates on a multi-tiered approach to ensure that you are always in touch with the right team member. Have access to the support of experts to keep your customers satisfied, supported, and safe in a timely manner.
MuniBilling Customer Support Tiers
To prevent prolonged customer issues, MuniBilling has designed our Customer Support system to be multi-tiered. This allows our Customer Support team to follow an issue escalation framework that is focused on delivering a successful resolution to any customer issue that may arise!
Tier Zero
Self Service
Our Tier 0 support is designed to be there to quickly resolve simple issues. This can include helpful knowledge base articles, phone system automation, and/or training systems.
Tier One
Customer Service
Our Customer Support team is here to provide a timely resolution to client issues when they can't be resolved on their own. This is the basic triage, or the team who answers the phone, when you first call in with a need or an issue.
Tier Two
Customer Support
When there are production issues with your system, then your issue will get promoted up to tier 2 of Customer Support. This team has more specialized and advance customer support agents who are well versed to help with more technical issues.
Tier Three
Consultative
When issues become too complex beyond initial support, then these issues get bumped up to tier 3. This is when Client Success comes in to help where needed. They tend to be very impactful to your system's usage and processes.
Tier Four
Engineering
Sometimes issues need to have new compatible software integrated to combat them. That's when our skilled team of engineers will work with your organization to modify existing features, or add new ones, to better assist your team's billing operation.
Customer Support Responsibilities
Our mission is to ensure tip-top quality of care when it comes to supporting our clients. From guiding towards personalized self-service to aiding customers in another language, our Customer Support team is here to fortify and assist not only you, but also your customers!
Personalized Self-Service
The best support call is one you don't have to make. We offer knowledge base articles and system training through our tier zero support programs to help your team.
Timely Resolution
The Customer Support team consists of knowledgeable and expert team members to answer all inquiries with a rapid response. Solve your problems quickly and efficiently.
Time Effective
Our Customer Support Team stands at the ready to answer your team's questions and issues that can consume your team's time. Thanks to our multi-tiered support, your team can divert higher-up issues to the right person.
Multilingual
The Customer Support team includes friendly USA-based team members across multiple time zones. Our team consists of a mix of fluency in both English and Spanish to best support your team.
Fast and Easy Customer Support from Experienced Professinoals!
See How Our Customer Support Team Helps Everyone
We've received raving reviews about our Customer Support team from other organizations just like YOU! Read about how our team has been able to support their team customers to ensure the highest quality of service and resolve all outstanding issues efficiently and in a timely manner.
Why Consider MuniBilling
MuniBilling is a leading utility billing solution provider with a proven track record of helping our clients eliminate manual overhead and automate their business operations through system integrations, powerful self-service capabilities and intelligent insights to make timely effective decisions.
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Operational Efficiency is Thirty Minutes Away
With tools to make your billing more efficient and a support team excited to help you, getting started with MuniBilling has never been faster
