Take the Headache Out of Handling Customer Payments with Managed Lockbox Services
We understand that you may have customers who mail their payments to a physical location. We want to make this process in your billing operation as easy as possible by eliminating unnecessary steps for your lockbox payments!
What Is Lockbox as a Service?
Benefits Of Lockbox as a Service
By utilizing our Lockbox as a Service, you are freeing up time for your team to handle more critical tasks while securing physical payments from your customers to the MuniBilling system.
Directly Import Payments
Customers' mailed payments are delivered to MuniBilling's managed lockbox where they are reviewed, processed, and uploaded directly into the MuniBilling system, eliminating stress and processing time.
Simple, Clear Automation
Gain efficiency with directly imported payments that are associated with the correct customer account, all while maintaining transparency with deep insights on physically mailed payments.
Eliminate Additional Processing Time
Tired of looking up account names and numbers? Eliminate additional processing time by outsourcing one of the leading causes of stress
Enter payments by keying them into their system
Physical Payment Reconcilation Made Easy
MuniBilling's lockbox service is designed to be user-friendly and efficient, allowing businesses to focus on their core competencies while leaving the lockbox handling process to the experts. Outsourcing the process to MuniBilling reduces the risk of errors when handling lockboxes manually. MuniBilling uses advanced technology and human intervention to process checks accurately, ensuring that businesses receive their payments promptly and accurately.
Receiving Customers' Mailed Payments
Through MuniBilling’s Lockbox as a Service, your customers will mail their physical payments directly to our supported lockbox location.
Once received, our team of specialists sorts the payments into two groups: payments ready for importation and payments with outstanding errors that need to be corrected.
Examining and Correcting Exceptions
When payments are flagged for errors, they’re sent to our Billing Operation Specialists for human review, where our Specialists will review and reconcile them to the customer’s account.
Creating and Importing Files
Accepted and corrected payments are then uploaded directly into the Munibilling System, showing up immediately for reporting and analysis, and reflected in the customer account.
Reconciling and Recording Payments
After payments are imported, our Billing Operation Specialists review each payment to reconcile any additional discrepancies, double-checking all files for errors, missing data, or data sync issues.
Regular Auditing And Review
On a weekly and monthly basis, MuniBilling’s accounting department will triple-check the original files and continue reconciling batches to both our selected lockbox vendor’s bank and the client, ensuring all data is correctly and accurately entered and reflected.
Efficiently staffed utilities automate the mail payment process in some way
Why Leverage LockBox as a Service?
Compare cost savings, efficiency gains, and data security benefits of using MuniBilling's Lockbox as a Service over other methods and see the advantages of using MuniBilling's Lockbox as a Service for businesses looking to simplify their lockbox handling process, reduce errors, and improve efficiency.
Without MuniBilling Subscription
Self Managed Lockbox
Bank Payments Are Uploaded Directly Into The MuniBilling System
Easy Paper Check Processing
No Middle Man Delivery For Checks
Zero In-House Processing
Team Of Experts To Work Lockbox Exceptions
Assistance With Unread Payments
Discounted Lockbox Rate
MuniBilling Subscription Including
Direct Lockbox Import
Bank Payments Are Uploaded Directly Into The MuniBilling System
Easy Paper Check Processing
No Middle Man Delivery For Checks
Zero In-House Processing
Team Of Experts To Work Lockbox Exceptions
Assistance With Unread Payments
Discounted Lockbox Rate
MuniBilling Subscription with
Lockbox as a Service
Bank Payments Are Uploaded Directly Into The MuniBilling System
Easy Paper Check Processing
No Middle Man Delivery For Checks
Zero In-House Processing
Team Of Experts To Work Lockbox Exceptions
Assistance With Unread Payments
Discounted Lockbox Rate
Utility Billing Software Reimagined
MuniBilling is a leading utility billing solution provider with a proven track record of helping our clients eliminate manual overhead and automate their business operations through system integrations, powerful self-service capabilities and intelligent insights to make timely effective decisions.
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30 Minutes to Utility Billing Efficiency
It's time for a game-changer. See what makes MuniBilling the number one cloud-based utility billing system.
